Return & Refunds
ALL RETURNS ARE SUBJECT TO A RESTOCKING FEE.
If you would like to return your chair, you must ship returning items back to us within 30 days of purchase. Excludes clearance items. Clearance items are final sales and cannot be returned for exchange and refund.
Customers are responsible for the cost of shipping. Once the chair has been received, an inspection of the chair will take place. If the package is completely factory sealed, a 10% restocking fee will apply. If the package has been opened, and/or the chair has been assembled, a 20% restocking fee will apply.
If the customer is unable to receive the package and would like DXRacer NEX to attempt to reship the package, the cost of shipping is then the responsibility of the customer.
DXRacer NEX will not waive restocking fees for any returned damaged goods.
Please allow 10-15 business days after your chair has been received by our warehouse to allow us to inspect your return and process your refund. Please allow a minimum of 30-45 days for the return/credit process and for it to be posted on your credit card. You will be credited in the same manner as the original purchase was made, (i.e. if you paid by credit card, your credit card will be credited.) The purchase-refund, less any exchange/return/restocking fees, will be made within 30 days of return, and may be delayed due to any damage claim by the carrier.
Requests to cancel or amend an order must be made by e-mail as soon as possible and must be prior to shipment. Any e-mail messages requesting an order to be changed or canceled that is received after business hours will be addressed the following business day. Any order refused after it has been shipped will be treated as a return and other costs, including but not limited to shipping and handling costs will be deducted/charged. Any order refused upon delivery (unless previously arranged through our Customer Service Department) will be treated as a return and shipping & handling costs will be deducted/charged.
Credit Card orders must be cancelled the day they were placed and before 5:00 p.m. EST.
The above policies are subject to change without notification.
DXRacer NEX hopes every product you purchase meets or exceeds your expectations, but we fully understand that it is not always possible and we will gladly try to work with you towards a mutually agreeable solution.
Refund amount depends on inspection results and other discretionary fees. Please allow a minimum of 30 days to complete your refund.
We are unable to issue refunds for products returned that have been soiled, damaged or have parts missing.
Shipping and Handling charges are not refundable, including residential fees.
Any canceled orders will be refunded within up to 48 hrs.